Frequently Asked Questions
Answers to common questions about UCreative.
01 How does UCreative charge for SEO services—monthly retainer, project‑based, or performance‑based?
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We offer monthly retainers ranging from RM1,500 to RM5,000 depending on scope, covering keyword research, on‑page optimization, monthly reporting, and link building. For larger projects we can agree on a fixed‑price package, and for some clients we add a performance bonus tied to achieved ranking or lead goals. All pricing is outlined in a clear proposal before work begins, with no hidden fees.
02 What is the typical timeline for UCreative to deliver a custom website after we approve the design?
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Our standard timeline for a custom website is 6–10 weeks from design approval to launch, broken into discovery (1–2 weeks), design mockups (2–3 weeks), development (2–4 weeks), and testing (1 week). If you need faster delivery, we can add a rush schedule at an extra cost, but we’ll agree on milestones and a launch date in the proposal.
03 Can UCreative manage our Google Ads campaigns across multiple countries, and how do you handle currency conversion and local compliance?
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Yes, we can run Google Ads across multiple regions from a single MCC account. We set up separate currency budgets and use Google’s automatic conversion with daily cap adjustments to stay within your allocated spend. All campaigns follow local advertising regulations—for Malaysia we adhere to the Malaysian Communications and Multimedia Commission (MCMC) guidelines, and for other countries we follow the relevant local rules.
04 Are UCreative's SEO and digital marketing tactics compliant with Google's guidelines and Malaysian advertising regulations?
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All of our SEO work follows Google’s Webmaster Guidelines, using white‑hat techniques only—organic link building, proper meta tags, and user‑experience improvements. For paid ads we comply with Google Ads policies and Malaysian advertising laws, and we never use misleading claims or undisclosed sponsored content.
05 What reporting does UCreative provide for our digital marketing campaigns, and how often can we expect updates?
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We deliver a monthly performance report that includes key metrics (traffic, conversions, cost per lead, ROI) and a concise executive summary. You also get real‑time access to a dashboard, and we schedule a 30‑minute call each month to review results and adjust tactics if needed.
06 If we’re not satisfied with the results, what is UCreative’s policy on revisions or refunds?
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We offer a 30‑day revision window after each deliverable, during which we make adjustments at no extra charge. If after revisions the outcome still doesn’t meet the agreed KPIs, we discuss a performance improvement plan; refunds are handled on a case‑by‑case basis and are outlined in the service contract before we start.